To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
We are closed on these holidays: New Years Day, Easter, Fathers Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Same Day Delivery
If you place your order by Noon, we can typically deliver the flowers the same day Mondays through Fridays. Orders placed after NOON will be scheduled for the following day. For same-day service on the weekend please order by 11:00 am on Saturdays Online orders can be placed until 11 am on Sundays for same-day delivery in our local area.
We are unable to guarantee delivery at a specific time. We separate deliveries into 2 groups-- before noon and after noon. If you would like a morning delivery, please place your order at least 1 day prior to your requested delivery date as these spots fill quickly. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request...but again it is a request, not a guarantee.
Normal delivery times are 9am-4pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times.
Recipient's Cell Phone Number Required
Since so few people actually answer a knock on the door even with Ring cameras, so we require the recipient's cell phone number to text the recipient after we have attempted delivery. Please do not put your phone number on the order because you want it to be a surprise. The surprise will be on you since they will have no way of knowing how thoughtful you are if they don't answer the door.
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing, we will deliver to the viewing per the funeral home's instructions
Most high schools do not accept deliveries for students. Flower deliveries for student orders should be sent to their homes. Flower deliveries for teachers and staff will be delivered to the school office. Due to security protocols, we can't deliver directly to a classroom. Flower delivery to schools should be placed at least 1 day early because they usually must be received by 2 p.m.
We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.
If no one is home
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery. This is why we MUST have a working phone number for the recipient.
If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling or Changing an Order
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist-delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.
The recipient may be contacted
In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery. It is our policy to attempt delivery before we make any attempts to contact the recipient. However, extreme weather conditions or a delivery on the very edge of our territory may change this policy.
Request to leave item at door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Recipient refusal of delivery
If the recipient refuses to accept a delivery, you will be held fully liable for the cost of the gift.
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.